AARDVARK MULTIMEDIA : WHO WE ARE

Since establishing Aardvark Multimedia five years ago, we have gone from a humble publishing services provider to a select few clients to a diverse and multi-skilled company lending our skills to a varied group of customers.

Nestled deep in the wilds of Suffolk, our work mainly consists of start-to-finish publishing and design origination, which is our background, having worked in contract publishing for ten years in London.

We believe in doing things differently, and here's how...

	HOW WE COST JOBS

	We don't charge by the hour: despite often being tasked to do one-off design or editorial jobs, we believe making buying our skills easy for clients. We will quote per job not per hour; Our quotes will detail all stages of the work so you know what you are getting; We won't do anything to add costs without your consent; Should the job change, we will go through possible ways to keep costs down rather than packing in extras we know you don't need.

	COPYRIGHT

	Ever been held hostage by a design agency who has all the files you need for your compay report or logo? This is more common than you think and comes about because design agencies don't spell out the terms should the relationship end. Many in the industry believe holding work captive is a great way to hold onto clients. We don't. Whether you use us again or not, once the job is done, you get everything you need to continue working with the files. This is how we go about holding onto our clients.

	CUSTOMER RELATIONS

	Some of our best customers are not in the publishing or design industry, and we know buying out of your comfort zone can be fraught with pitfalls. Which is why we make sure that there is always one point of contact, that we maintain regular progress updates, and will always advise on the best, most economical way to address a task. Once we have started a job, we will act as a partner, rather than a high-maintenance supplier that needs its hand held. We know you have plenty else to do.

Want to know more about how we do things? Call 01394 420 192 and we would be glad to have a chat or email info@virtualaardvark.com